
What does the X-header means?
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The first line detailing the product in used which is IMSS version 7 and the spam pattern information as highlighted in green color.
The second line indicates the spam score for the message is 12.814 whereas the detection threshold is 6.0. The value ‘1’ indicates it is detected as a spam.
Report false-positives?
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This can be done by following the steps below:
a. Save the original copies of the spam emails received in *.msg or *.eml format.
b. Put all the samples in a folder and compress/zip it with a password (example: novirus).
c. Send the message to the following email addresses:
Address false-positives to: false[at]support.trendmicro.com.
Address false-negatives to: spam[at]support.trendmicro.com.
Trend Micro Anti-spam engineer will fine tune their processes to avoid such incident from happening again.
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