I have read up the Student TextBook of Trend MIcro Server Protect Certification Training course. Refer to page 62 of the book it says
"Note: ServerProtect works only on single-processor servers.
When you try to run ServerProtect on a multiprocessor server, a warning appears on the console screen, and the application does not start. "
Please note that the statement above is true for "older version" of SPNT 5.5. However with the release of newer version, SPNT 5.58, 5.7 and 5.8, dual processor is NOW supported.
Showing posts with label Server Protect. Show all posts
Showing posts with label Server Protect. Show all posts
Monday, December 21, 2009
Wednesday, June 3, 2009
Can SPNT 5.7 Information Server manages SPNT 5.58 Normal server
Question:
Can Server Protect 5.7 Information server manages 5.58 Normal server?
Answer:
SPNT 5.7 should manage Normal Server with its same version. If customer's Normal server is 5.58 then they should upgrade it to 5.7 version. SPNT 5.7 version also works with 32-bit platform. You may refer to the README:
---------------------from read me--------------------------------
What's New
1. Supports both 32-bit and 64-bit operating system platforms
-----------------------------------------------------------------
Can Server Protect 5.7 Information server manages 5.58 Normal server?
Answer:
SPNT 5.7 should manage Normal Server with its same version. If customer's Normal server is 5.58 then they should upgrade it to 5.7 version. SPNT 5.7 version also works with 32-bit platform. You may refer to the README:
---------------------from read me--------------------------------
What's New
1. Supports both 32-bit and 64-bit operating system platforms
-----------------------------------------------------------------
Thursday, May 7, 2009
Installing Server Protect for EMC Celerra
Make sure you read the Getting Started Guide and the ReadMe file.
Points worth highlighting here will be the preinstallation tasks. Make sure it's ready before you plan for your visit to do the installation.
1. Make sure the EMC Celerra of supported version
2. AV user Account and Antivirus Group configured
3. CAVA already installed
4. Servers met the specified requirement
The installation is just the same like the Server Protect for NT. However, make sure the target server is not installed with OfficeScan nor other antivirus software that's doing protection for the server. This is because, it will conflict with Server Protect Normal. Refer to this knowledge base.
If both running, the worst case is neither OSCE nor Server Protect will detect the infection.
Once installed, you need to test the scanning with the Eicar test file. Try to download the file from the Internet will prompt you that 'access is denied'. That's just the simple notification you will receive. You will need to test the CAVA working or not by copying the test file into the mapped drive at the EMC box. The same error message should appear.
Verify the infection from the management console at the scan result menu.
Points worth highlighting here will be the preinstallation tasks. Make sure it's ready before you plan for your visit to do the installation.
1. Make sure the EMC Celerra of supported version
2. AV user Account and Antivirus Group configured
3. CAVA already installed
4. Servers met the specified requirement
The installation is just the same like the Server Protect for NT. However, make sure the target server is not installed with OfficeScan nor other antivirus software that's doing protection for the server. This is because, it will conflict with Server Protect Normal. Refer to this knowledge base.
If both running, the worst case is neither OSCE nor Server Protect will detect the infection.
Once installed, you need to test the scanning with the Eicar test file. Try to download the file from the Internet will prompt you that 'access is denied'. That's just the simple notification you will receive. You will need to test the CAVA working or not by copying the test file into the mapped drive at the EMC box. The same error message should appear.
Verify the infection from the management console at the scan result menu.
Wednesday, April 8, 2009
SPNT 5.7 is not for Windows 2003 server 32 bit
Your concern as spoken over the phone as follows:
ServerProtect 5.58 installed on Windows 2003 server has problem to update with the latest component (scan engine and pattern file). It’s a fresh installation and you faced this problem since last week.
Information required:
Please forward to me tmudump.txt file (you can perform a search in C:\Program Files\Trend\Sprotect folder)
Screen shot of the error message (I’ve record down in text, however if I need to escalate this to Trend Support a screen shot will help)
Have you installed the latest patch for your ServerProtect 5.58? http://www.trendmicro.com/ftp/products/patches/spnt_558_win_en_patch7.exe
Screen shot of the update page screen. ( I want to see the current component version)
Please forward to me server.ini file from spntshare directory.
Feedback from customer:
She actually installed SPNT 5.7 on Windows 2003 32 bit. I asked her to remove SPNT 5.7 and install SPNT 5.58 instead. That solved the problem not able to update the scan engine and pattern file.
Another case is solved.
ServerProtect 5.58 installed on Windows 2003 server has problem to update with the latest component (scan engine and pattern file). It’s a fresh installation and you faced this problem since last week.
Information required:
Please forward to me tmudump.txt file (you can perform a search in C:\Program Files\Trend\Sprotect folder)
Screen shot of the error message (I’ve record down in text, however if I need to escalate this to Trend Support a screen shot will help)
Have you installed the latest patch for your ServerProtect 5.58? http://www.trendmicro.com/ftp/products/patches/spnt_558_win_en_patch7.exe
Screen shot of the update page screen. ( I want to see the current component version)
Please forward to me server.ini file from spntshare directory.
Feedback from customer:
She actually installed SPNT 5.7 on Windows 2003 32 bit. I asked her to remove SPNT 5.7 and install SPNT 5.58 instead. That solved the problem not able to update the scan engine and pattern file.
Another case is solved.
Wednesday, February 25, 2009
Server Protect NT Normal Server
Checklist for SPNT normal server installation:
1. log in as administrator
2. Verify if the target drive/directory is administrative shared from windows explorer \\servername\c$ try to create a text file. If allowed means we are okay to do the installation
3. From Windows services (services.msc) verify that Remote Procedure Call (RPC) service and Remote Registry Services are started ; startup type automatically
4. If the servers are hardened, please verify with the server owner/vendor with the problem that you face. By right, if you comply to #1-3 you should be able to install SPNT normal server successfully!
1. log in as administrator
2. Verify if the target drive/directory is administrative shared from windows explorer \\servername\c$ try to create a text file. If allowed means we are okay to do the installation
3. From Windows services (services.msc) verify that Remote Procedure Call (RPC) service and Remote Registry Services are started ; startup type automatically
4. If the servers are hardened, please verify with the server owner/vendor with the problem that you face. By right, if you comply to #1-3 you should be able to install SPNT normal server successfully!
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