Go to this site in order to download SIC 3.3 tool. Copy the downloaded tool to the infected machine and execute the file and follow the screen shot below:
Click 'I Accept'.
Click 'Analyze'
You have to wait for few seconds/minutes for the tool to collect the information
Click 'No'.
Click 'Compress and Retrieve files'. Sometimes you may not have list of files on the left side of the column. If that is the case, straight away click 'Close'. Please indicate to the Trend Support in your email that you do not have any files to compress.
Click 'Done'.
Go back to the folder where you extract your SIC tool (sicwin.exe). You should have suspect.zip folder. However, if you don't have files to compress you will not have this folder. Proceed to forward suspect.zip folder and siclog folder to Trend Support. Make sure the siclog folder is also zipped and password protected.
Ref: Solution ID 1032596
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