Virus Escalation process

What you need to do when your customers/users reported that:

A. their OfficeScan cannot detect a particular virus infection (they tried using other brand and able to detect)


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B. their OfficeScan successfully detect an infection but the action result failed to clean, quarantine or delete the file


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Nowadays the attack is targeted. i.e Attack spread in Indonesia and Malaysia may not reach other countries e.g Brontok. One way to help Antivirus vendors to add the detection is by submitting the sample file for them to investigate.

I will share with you cases that I have handled recently in the next post.