A customer reported that her NVWe2500 unit is not able to update either manual or scheduled. Clicking on the update button will take almost forever to come out with the page.
Normally the Available Version column should indicate the latest component version but since the problem occur, she only see N/A as the description.
How to run CDI to further troubleshoot on this issue?
Answer:
The Case Diagnostic Information (CDI) gathers information for diagnostic and debugging purposes. Trend Micro can use this information to diagnose problems and issues with NVWe. You can collect the CDI by clicking on the Administration menu, then the Tools link, and then the download link. The Tools pane will appear.
Save the file to your computer and then send it to Trend Support for further investigation. We cannot open the file as it is encrypted. It can only be read by their service engineering group.
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